Service Desk Auto Attendant and Call Queue Demo (Skype for Business)

author UK Modern Workplace   12 month ago

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Skype Academy: Call Queues and Auto Attendant

This session will walk you through Call Queues and Auto Attendant. The session has been updated to reflect the changes from January 2018. For more information visit our blog:

Learn from large scale Skype for Business Voice deployments - BRK2004

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AWS re:Invent 2017: Building a Voice-Enabled Customer Service Chatbot Using Amazon L (MCL301)

Amazon Lex is a service for building conversational interfaces into any application using voice and text, and Amazon Polly is a service that turns text into lifelike speech. This session combines both of these AWS services during which the presenter will demonstrate how to build a Help Desk chatbot that feature spoken-voice interfaces. Attendees will be provided with the foundational skills for those looking to enrich their applications with natural, conversational interfaces. Liberty Mutual Insurance will also present on their chat platform architecture to demonstrated how they areusing Amazon Lex in their organization as an employee digital assistant.

Quick 10-minute demo on setting up tiered call flow for simple service desk with 1st, 2nd and 3rd Line with multiple options with teams. Customer greetings and voice activated prompts. All using Skype for Business Online (Office 365)

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