Service Desk Auto Attendant and Call Queue Demo (Skype for Business)

author UK Modern Workplace   12 month ago
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Skype Academy: Call Queues and Auto Attendant

This session will walk you through Call Queues and Auto Attendant. The session has been updated to reflect the changes from January 2018. For more information visit our blog: http://aka.ms/sa-orgaa-blog

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Quick 10-minute demo on setting up tiered call flow for simple service desk with 1st, 2nd and 3rd Line with multiple options with teams. Customer greetings and voice activated prompts. All using Skype for Business Online (Office 365)

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