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This entire business training video and many more are available on our web page: http://www.kantola.com/When-the-Phone-Rings-PDPD-331-K.aspx?refid=YTUBK Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need- every single time they call. Those who answer the phones are speaking for everyone in the company. Make sure they have training. Teach the ABC's of telephone courtesy: •Customer service etiquette. •Taking an accurate message. •Handling transfers and multiple lines. •Voice mail and leaving a message. •Problem calls.
How to turn the tables on a scam phone call trying to get you to divulge personal information or a credit card... This is one of the funniest things in a long time… We keep getting these crazy scam calls from India or Pakistan claiming our computer is sending out messages for help and thank goodness they can save the day if we provide a credit card number. I finally installed an App on the phone to record the call and coached her to turn their game right back on them. She DID GREAT !!! What an AMAZING performance. So if you ever get these types of scam calls this is how to get them to delete your number from their call list :-)
A basic overview of multi-line phone systems and how to perform simple functions such as putting callers on hold, transferring calls, conferencing calls, paging, accessing voicemail and recording greetings.
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This is an animated video describing the difference between a modem and a router. It discusses how a modem works and how a router works. #ROUTER #MODEM
This is a short demo and description of the features of the AT&T 1070 4-line telephone. It includes the following features:
- Call Transfer
- Intercom (Hands-Free Answer Back, Calls, and All Call Pages)
- Caller ID/Call Waiting Caller ID
- Do Not Disturb
- Two Way Conference
- Headset Capable (3.7mm jack)
- Number/Speeddial Directory