How to Reset Your Moto G6 Play (XT19229) | AT&T Wireless

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Motorola Moto G6: A Complete Guide

Our complete guide to Motorola's new Moto G6 hero handset includes our unboxing, review, camera tests and tips and tricks guide. Check out our coverage of the Moto G6 Play and Moto G6 Plus for everything you need to know about Motorola's new G-series phones.

Learn how to perform a soft reset, factory reset, and alternate master reset on the Moto G6 Play (XT19229). Learn more at: http://yt.att.com/97b6a2d2

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How to Reset Your Moto G6 Play (XT19229) | AT&T Wireless

Reset Device: Power Cycle.
There are multiple ways to reset your device if you are experiencing issues.
The first is to perform a Power Cycle.
To turn the device off, press and hold the Power Lock button located on the right side of the device.
Select "Power off".
To turn the device back on, press and hold the Power Lock button, the device will take a moment to power on.
Restart.
If a Power Cycle doesn't fix the issue, try performing a device restart.
Press and hold the Power Lock button, select "Restart".
The device will take a moment to restart.
If you are unable to access the screen or if it becomes unresponsive, press and hold the Power Lock button for about seconds until the device restarts.
Factory Reset.
A factory data reset will revert the device back to factory settings.
It will permanently erase all personal data, preferences, settings, and content such as pictures, ringtones, and apps that are saved to the device.
It is recommended that you save or back up important data before proceeding.
From the home screen, swipe down from the notification bar, select the Settings icon.
Scroll to and select "System".
Select "Reset".
Select "Factory data reset".
Select "RESET PHONE".
Select "ERASE EVERYTHING" to confirm.
Alternate Factory Reset.
If unable to perform the standard factory reset using the previous steps, try the alternate method by first powering off the device.
With the device powered off, press and hold the Power Lock and Volume Down buttons until the Android recovery screen appears.
Press the Volume Down button until "Recovery Mode" appears.
Then press the Power Lock button to select.
When no command is displayed, simultaneously press the Power Lock and Volume Up button.
Press the Volume Down button to highlight "Wipe data/factory reset".
Then press the Power Lock button to select.
Press the Volume Down button to highlight "Yes".
Then press the Power Lock button to select.
Press the Volume Down button to highlight the desired option.
Then press the Power Lock button to select.
The device will take a moment to reset.

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