On the Go with AT&T BusinessDirect Applications

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Customer Self Activate in OSM AT&T BusinessDirect®

Order Status Manager has Customer Self Activate. You can complete activation on your own when your order is ready for test and turn-up. Let us show you how. For more information: https://soc.att.com/2y673RW https://soc.att.com/2y674W0 Transcript: Order Status Manager provides near real-time order status, virtually anywhere, anytime. Good news! OSM also has Customer Self Activate. You can complete self-activation on your own when your order is ready for test and turn-up. You can even activate service on-the-go using OSM's mobile application. This means you no longer have to schedule an appointment with an AT&T technician to activate service. It's quick and convenient using Customer Self Activate through OSM. With CSA you can self-activate service for AT&T Dedicated Internet: using Ethernet, with a customer managed router, with an AT&T managed router, or the Express version Here's how it works. You'll monitor the progress of your order, in OSM, from Submission through Billing. You'll receive three Order Status emails at key milestones throughout the process. The first email will arrive when your order submission is complete. Your second email will provide the confirmed Circuit installation and Delivery dates. You'll know your circuit has been installed when OSM displays a check-mark and date under Circuit Installed. This will trigger the third email notifying you of "AT&T Ready" status. The email will provide detail for self-service activation and test and turn-up. Just follow the step-by-step instructions to activate service on your own. Start by clicking the link in the email notification. Log in to Order Status Manager using AT&T BusinessDirect. In the lower section, click the "Requests & Actions" tab. Under "Order Actions," look for "Initiate service activation." If the circuit is ready for activation, the "Select" button is available. Now click "Select." A window opens with a checklist of items needed for a successful activation. For more information, you'll find links to "FAQs" and "Router Setup" at the top of the window. If you need help, click "Request Assistance" and we'll be in touch. To view the progress of the activation as it moves through the process, leave the window open. Or, you can close the window now... ...and check the Requests & Actions page later to verify that activation is complete. If the activation wasn't successful, click "Select" for further instructions. With CSA, you don't need to make a phone call unless you need technical assistance. We're here to help. Thank you for learning about Customer Self Activation and Thank you for choosing AT&T.

Customer Self Activate in OSM AT&T BusinessDirect®

The AT&T Order Status Manager provides near-real-time status on all your applicable AT&T service orders in one central location online. What's more, the tool lists major milestones for each order in a clean, intuitive layout along with the progress towards meeting each one. Take a quick tour. For more information: https://soc.att.com/2JMTHf5 https://soc.att.com/2JJGUcZ transcript: Need to know what’s happening with your AT&T order? Answers are right at your fingertips with AT&T Order Status Manager. Check the status for a single order or view all your orders from your PC, laptop, or tablet. Or, check order status from your smartphone. It’s easy, with AT&T Order Status Manager. To track a single order, open your order confirmation email and click AT&T Order Status Manager. Status is updated every 20 to 60 minutes, so you get the latest information. View comprehensive order details including Critical dates for scheduled activities Circuit information, such as circuit ID, demarc information, and Universal Service Order number Technical details for service and equipment And Voice information, including telephone numbers, dial plans, IP addresses, and country codes. Need more information or want to make a request? From the Requests & Actions page, you can Ask a question, Request a new circuit installation date, Update your address, Schedule service activation, Update your contact information, Or Expedite an order. Check the “Request Responses” tab for updates about your request. After you're registered, use your PC, laptop, or tablet to view a list of in-progress and completed orders for up to a year. Need to find specific orders? You can search by customer information, order date, a particular scenario such as “Add” or “Change” service location, or orders with alerts. Results appear on the "Search" tab, but your completed and in-process lists are just a click away. Sort orders by order submission, circuit installation, or service activation date. Or, download orders to a spreadsheet. To customize your spreadsheet, select only the information you need. With Order Status Manager mobile access, you can monitor an order right from your smartphone. Track when your order was processed, when your circuit will be installed and your equipment will arrive, and when your service will be activated. You'll also see when billing will begin for your new service. If there’s an issue with your order, yellow warning icons and red delay icons tell you fast! Enjoy round-the-clock access to your order status with Order Status Manager! And remember to check “What’s New” for the latest features. Thank you for learning more about Order Status Manager. And thank you for choosing AT&T.d Thank you for choosing AT&T.

How to Set up Your AT&T Wireless Internet | AT&T Wireless

Learn how to set up the AT&T Wireless Internet. Learn more at: http://yt.att.com/f4da6533 El video contiene subtítulos en español About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Set up Your AT&T Wireless Internet | AT&T Wireless Use Wireless Internet Installation: Choose a Location. This device uses the AT&T cellular network. Locate the device where you have a strong signal from a cellular tower, typically near a window or outside wall. It also should be located in the general area where you will be using your home phone, computer, or general Wi-Fi capable devices. It can be plugged into an outlet or run off of a battery. Insert SIM. The device comes preinstalled with a nano SIM card. When a SIM is not installed in the device, the Signal Strength light will blink red. With the back plate and battery removed, slide the nano SIM card into the SIM slot with the gold contacts facing down and the notch to the bottom right. Insert Battery. To insert the battery, line up the gold contacts on the bottom left and gently press down until the battery clicks into place. Reattach the back plate by sliding it into place. Power the Device On or Off. Use the Power switch on the back of the device to turn the device on or off. The Power light will blink green if it is running off of battery power and will be a steady green light if the device is plugged in. Check Wireless Signal. The Signal Strength light will turn on once the device is connected to the AT&T cellular network. When the device has a strong LTE signal cellular connection, the Signal Strength light will be a steady green with to bars. When the device has a strong G or G signal cellular connection, the Signal Strength light will be a steady blue with to bars and may be sufficient. Signal strength may vary in different parts of your home. You can move your AT&T Wireless Internet device to find the best cellular connection location.

Wi-Fi & Mobile Hotspot on Your LG V20 | AT&T Wireless

Wi-Fi and Mobile Hotspot instructions. Learn more at: http://soc.att.com/2eLNhOh Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Wi-Fi & Mobile Hotspot on Your LG V20 | AT&T Wireless Wi-Fi & Mobile Hotspot: Turn Wi-Fi on and off. From the home screen, swipe down from the notification bar. Select and hold the Wi-Fi icon. Swipe the Wi-Fi toggle to turn Wi-Fi on or off. When Wi-Fi is on, the Wi-Fi Active icon will display in the notification bar. To optimize battery life, turn Wi-Fi off when not in use. Connecting to a Wi-Fi network. From the home screen, swipe down from the notification bar. Select and hold the Wi-Fi icon. Swipe the Wi-Fi toggle to turn Wi-Fi on. Select the desired network. If necessary, enter the network password. Select "CONNECT". To connect to a hidden or unbroadcasted Wi-Fi network, select the Menu icon. Select "Add Wi-Fi". You will need to enter the network SSID, security type, and password, if necessary, to continue. Then select "CONNECT". Data transmitted over a Wi-Fi network does not count toward your AT&T data plan and will not be billed. Create a mobile hotspot. Use your AT&T device as a mobile Wi-Fi hotspot to share your data connection with Wi-Fi capable devices, such as other smartphones, tablets, netbooks, MPplayers, and more. Requires eligible data plan or Mobile Share. From the home screen, swipe down from the notification bar. Select the Expand icon. Select the Settings icon. From the Networks tab, scroll to Connectivity, and select "Tethering". Swipe the mobile hotspot toggle to ON. If prompted, select "YES" to turn off Wi-Fi. You will be prompted to set the mobile hotspot password. Edit as desired, then select "ENABLE". To change your mobile hotspot settings, such as the network name, password, or security, from Tethering, select "Mobile Hotspot". Select "Set up Mobile Hotspot". Adjust as desired, then select "SAVE". To see connected devices, within mobile hotspot, view the mobile hotspot client list. To turn off mobile hotspot, select the mobile hotspot toggle.

Buy Online, Pick Up in Store – AT&T Premier

Learn how you can continue to take advantage of special online pricing and promotions while eliminating the cost and time associated with shipping. Order online with AT&T Premier, and then pick up your order at a participating AT&T company-owned retail store, usually within hours. We'll show you how to find the items available for in-store pickup and locate the participating AT&T stores that have them in stock. For more information visit: For more information visit: http://go.att.com/f35422a6 Transcript: AT&T Premier. Buy online and pick up in-store! Did you know that you can place an order online with Premier and then pick up your order at an AT&T company-owned retail store of your choice—usually within an hour? Enjoy the ease and convenience of online shopping and take advantage of special pricing and promotions. The online price is guaranteed unless you cancel your order and then purchase from a retail store. while getting your order fast, without the time and cost normally associated with expedited shipping. Depending on when you place your order, you can have the items you need within an hour. Now with Premier, you can combine the best of both worlds buy online and pick up in-store! Want to learn how? We’ll show you! Let’s go shopping! As you browse and compare items in the Premier Store, click the "View" button to see device details and look for the small store icon. If you don’t see the small store icon on any of the device detail pages, contact your administrator for assistance. These icons let you know—with just a glance—which items are available for pickup at participating AT&T company-owned retail stores. As you make your selections, remember that all the items in your order must be available for in-store pickup or this option won't be shown at checkout. When you’re finished shopping, select the “In-store pickup” delivery method. We’ll automatically find the retail stores in the area you've searched and indicate whether or not the items in your cart are in stock. Note that participating AT&T company-owned retail stores and availability of stock can change without notice. Now choose a conveniently located store. During Checkout, you can find more information about your in-store pickup… authorize a third person to pick up your order… and provide an AT&T wireless number to receive a free text message so that you’ll know when your order is ready for pickup, even when you’re on the go! Once your order is confirmed, we’ll process it. Just wait for our "ready for pickup" email and text message, if requested. Then grab your identification, and head over to the AT&T company-owned retail store you chose earlier. Mention that you're there for an in-store pickup and you'll be prioritized to minimize your wait time in the store! In no time at all, you'll be ready for business with your new device and accessories. Remember to pick up your order within 3 days. After that, we’ll assume you no longer want the items, and we’ll cancel your order. Thank you for learning more about Premier. And thank you for choosing AT&T.

Managing your business on the go is easier with help from AT&T BusinessDirect® online applications. In this video, customers use BusinessDirect online applications to place orders and update orders, get confirmation, check performance, link to trouble tickets, check ticket status, and view, analyze, and pay bills. For more information: http://soc.att.com/2EBySj0

Transcript:


Michelle’s happy.
Her business is opening a new sales office in Dubai.
She calls her partner with the good news
and asks him to order the new lines and services they’ll need.
John prepares the AT&T order, and in minutes, it’s ready to submit.
But sales predictions are so good that Michelle wonders if they’ve ordered enough bandwidth.
John checks performance reports for comparable sites.
More bandwidth is a good idea, so he updates the order.
Michelle gets the confirmation message.
But what about this other text message from AT&T, describing an equipment failure at the Paris office?
John clicks the link to the ticket and sees there’s already a tech on site—so it’s under control.
And how about the price discounts for their current lines and services?
Michelle logs in and checks last month’s bill.
She sees that everything's in order.
And John agrees.
Managing your business on the go is easier with help from AT&T BusinessDirect online applications.

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