Program Your U-verse TV S20 and S30 Remote Control | AT&T Entertainment

author AT&T Customer Care   2 year ago
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How to Troubleshoot Your U-verse TV Remote Control | U-verse TV Support

Here are some helpful tips for resolving the most common issues with your U-verse TV remote control. These tips apply to all AT&T U-verse TV remotes. Learn more at: http://yt.att.com/bd4645a4 About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Troubleshoot Your U-verse TV Remote Control | U-verse TV Support If you're having problems with your AT&T U-verse TV remote control, here are some helpful tips for resolving the most common issues. The following troubleshooting tips apply to most U-verse TV remotes, including the S20 and S30 remotes, the S10 remote, the Silver remote, and the Point Anywhere remote. Note that the S20 and S30 remote controls are identical in functionality, except all of the buttons on the S30 model are backlit. Please follow the S20 instructions for the S30 remote. Remember, all tips do not apply to all remotes. Your U-verse TV remote control works with most TVs. If you can't program it to work with your TV, use the remote control that came with your TV to control television functions, such as power on/off or volume up/down. Your U-verse TV remote will control all other U-verse receiver functions, such as TV navigation, menu, guide, and apps. First, check that the batteries are in good shape. Press the "POWER" button on your remote to see if the Menu and Guide buttons light up. If they do not light, or appear dim, you may need to replace the batteries in your remote. Also, make sure your U-verse TV remote has been programmed to work with the equipment you're trying to control. For help programming your U-verse remote, go to "MENU", "Help", "Remote Control Setup". All U-verse TV remotes can control both your U-verse receiver and your TV at the same time. If your remote has Mode buttons on either side of the Power button, you can control a DVD or auxiliary equipment by pressing the appropriate Mode button first, then pressing the desired function. The AT&T Mode button on these remotes allows you to access the functions of your AT&T U-verse TV service. If your remote does not have these Mode buttons, it can control your TV and an audio device. The TV Mode button on these remotes controls basic TV functions, such as power, volume, and mute. The DVD Mode button controls basic functions of your DVD player, and the AUX Mode button is for auxiliary devices, such as your home theater receiver or other home entertainment devices. Check your TV video input. The remote that came with your TV will have separate buttons for each type of video input option or one button, often labeled INPUT, that cycles through all video-source options. Your video source must match the type of cable used to connect your U-verse receiver to your TV, for example HDMI. Note, this can also be checked with your U-verse remote by using buttons labeled TV/VIDEO on the S10 series and TV Input on the S20 series. You should also test the cables on the back of your TV, gateway, receiver, and other devices for a snug and secure connection. If you have a wireless, make sure the green LINK LED on the receiver is lit. You need a clear line of sight. Make sure something isn't obstructing the path between the remote and the equipment you are trying to control. Keep in mind that the remote works at a maximum distance of about 20 feet, so you want to stay within that range, and be sure to aim your remote directly at the device. The exception to this is the U-verse TV Point Anywhere RF Remote. If the previous steps haven't solved your issue, you can also try powering the equipment off, unplugging it from the power outlet, waiting a few minutes, then plugging it back in, and turning it back on. If you need further help with your U-verse TV remote control, including replacement, please visit att.com/uverseremote. Thank you for choosing AT&T.

This video shows how to program your AT&T U-verse TV S20 or S30 remote control so it works with your TV. Learn more at: http://yt.att.com/6b820135


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Program Your U-verse TV S20 and S30 Remote Control | AT&T Entertainment

Let's look at how to program your AT&T U-verse TV's S20 or S30 remote control to work with your TV. If you'd like to learn how to use the more advanced features of the remote, refer to the remote control user guide that came with your remote or by visiting att.com/uverseremote.

Before you get started, be sure to remove the protective battery strip protruding from the top of the battery compartment, which is on the back of the remote. If the battery strip has not been removed, you can feel it when you handle the remote. Also, make sure that the backlit keys light up when you press any key on the remote control.

The S20 remote has seven backlit keys: the Power button at the top of the remote and six keys above and below the navigation cluster in the middle of the remote. On the S30 remote, all of the keys are backlit. If they don't light up, check that the batteries are properly seated or if they need to be replaced.

The method we will be using in this video to program your remote control is called Auto Search. Start Auto Search by pointing the remote directly at the TV. Keep the remote pointed at the TV throughout the process. Enter the Program Mode by pressing and holding the OK and Menu keys simultaneously for three seconds. The OK key is located in the center of the circle of the four directional arrow keys. The Menu key is the long curved key, located above the four directional arrow keys.

The Power key will flash red twice to confirm you're in Program Mode. Next, press the On Demand key, which is located in the upper left corner of the remote. Press and hold down the Fast Forward key. The Fast Forward key is located just to the right and below the Interactive key near the top of the remote. It may take a few minutes for the device to respond.

The remote will test a code and flash the Power key red once every three seconds. The Power key is located at the top of the remote. When the correct code is detected, the TV will turn off. Let go of the Fast Forward key as soon as the TV turns off. Press the Power button to turn the TV back on. Then, use the Volume Up and Down keys to verify that the remote is controlling your TV volume. The Volume keys are located on the left side of the remote, just above the number keys.

If the remote does not work properly, go through the setup process again to assign another programming code. If TV programming in interrupted or inactive for more than 10 seconds, the Power key will flash one long red blink and exit Programming Mode. This means the remote has returned to normal operation without saving changes.

You can also use our U-verse Remote Control Setup tool on your U-verse TV to guide you through programming your remote to control your TV and other devices. To access the Remote Control Setup tool, press "MENU" on your remote control. Then, use your remote arrow keys to scroll down the menu seen on your TV to Help, and press "OK". Next, scroll to Information, and press "OK". Then, scroll right to select "Remote Control Setup".

For additional help programming your remote control, visit att.com/uverseremote.

Thank you for choosing AT&T.

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