AT&T Collaborate and Hosted Voice Overview

author AT&T Customer Care   3 month ago

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13 iPhone Settings You Should Change Now!

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Introduction to Voice Over IP

Follow the Insanity at: Downloadable Podcasts at: iTunes: Info Level: Beginner Date Created: August 8, 2010 Length of Class: 60 Minutes Tracks Telephone Systems Prerequisites Introduction to Telephone Systems Introduction to Convergence Purpose of Class This class discusses the basic components and requirements for a business or enterprise Voice Over IP telephone system. Topics Covered VoIP Servers VoIP Clients Gateways Protocols Codecs Network Latency QOS Unified Communications Class Notes VoIP Servers VoIP Servers route calls like a traditional PBX There are proprietary and Open Source versions of VoIP Server software VoIP Clients VoIP "phones" are all client computers Hard Phones are computers made to look like traditional phones Soft Phones are software that is installed on a computer so that the computer can be used as a phone Gateways connect VoIP networks to the PSTN (Public Switched Telephone Network) Protocols VoIP Systems use protocols for servers and clients to communicate SIP is a standards based protocol that numerous vendors use Codecs are used to encode voice communication Codecs determine the Sound Quality and the Bandwidth usage of a call Most VoIP servers come with codecs that you can use without any extra fees. If you need better codecs they can be purchased Network Latency and QOS Network latency is the time it takes for data to get from point A to point B Standard telephones have a latency of 45ms, VoIP can have a latency of up to 75-100ms. QOS -- Quality Of Service -- is a feature of networking equipment that allows the equipment to prioritize network traffic based on what it is. Unified Communications is the idea that computer programs and server should be able to work with telephone communications.

What is VoIP This video explains VoIP technology -- Voice Over Internet Protocol -- and its use and implications for your organization's telecommunications. Get a basic understanding of the technology, the lingo, and how VoIP works. To learn more about telecom and how to get the best service with the best equipment for the best price check sign up for the free video series at

AT&T Collaborate

The smart, reliable cloud-based hosted voice and unified communications solution for your business. About AT&T Voice and Collaboration When people can work together, anytime and anywhere, innovation and productivity flourish. AT&T helps business effectively connect using voice calling, instant messaging, video presence, email, conferencing and more. See how your business and employees can thrive with the help of AT&T: Connect with us: Subscribe to our channel: Site: Twitter: @ATTBusiness LinkedIn:

AT&T - Call Center Sales

This video describes what it is like to work in AT&T's call center in sales. It is an exciting, fast paced environment that promises career advancement for the dedicated employee. AT&T Inc. is the largest provider of fixed telephony in the United States, and also provides broadband and subscription television services. AT&T is the second largest provider of mobile telephony service in the United States, with over 85.1 million wireless customers, and more than 210 million total customers.

This video describes how AT&T Collaborate is different than a traditional phone system. You will receive a simple explanation of how this system is a user based system, not lined based.

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