How to configure an Auto-Attendant with CUC 11.x

author Cisco Community   2 year ago
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How to configure CUCM-CUC SIP integration

In this video, I'll show you how to configure the CUCM-CUC SIP integration using 11.x releases. The relevant documentation which you should also review, is this: The integration guides can be found here Configuration Guides http://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-installation-and-configuration-guides-list.html The documentation on limits per OVA can be found here Install and Upgrade Guides http://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-installation-guides-list.html If you require a higher VM port density than what your current OVA has, you will need to either DRS or use COBRAS to get the info into a new install. Notice that you CANNOT add vCPUs to CUC VMs, it's not supported, see here http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#Resize_Virtual_Machine Remember the video is meant to provide visual guidance and tips, but you should be reviewing the documentation as well, as all this is based off from it. Also, please notice that the steps to create the UC services required for Jabber are covered in my previous video: How to configure CUCM-CUC SCCP integration https://www.youtube.com/watch?v=2MmS1qQPtwI If you still have doubts about the procedure, if you meet the entitlement, you can reach us, the PDI Technical Advisors team, at http://www.cisco.com/go/pdita In the above page, you can find our entitlement requirements, working hours, and how to open a case. I also encourage you to review my FAQ before opening a case, I cover a lot of products in it: http://docwiki.cisco.com/wiki/Unified_Communications_FAQ Any questions, comment, etc. you can reach me at javalenc@cisco.com

Cisco Unity Connection IVR Interactive Voice Response Complete Setup

Please Like, Comment, & Subscribe!!! If you would like to purchase the Publisher, Subscriber, Unity, UCCX, CUPS VMWare Images to create your own lab please visit my eBay page. http://www.ebay.com/usr/4geeks-sake If you have any pre-order questions, Or post-order questions please feel free to call/text me @ 747-444-3152. My name is Jason. I have a great deal of knowledge about the Cisco Unified Communication applications and I am happy to help you!

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How to install/integrate CUC and IM&P 11.5 to CUCM 11.5 (Home Lab Edition)

00:00 to 00:29 - Intro 00:30 to 06:02 - Prepare CUCM Pub for Subs / DNS Reliance removal / NTP / T302 Timer 06:03 to 07:11 - Turn on Publisher CUCM Services 07:12 to 09:58 - LDAP Directory and Authentication configuration 09:59 to 13:37 - Installation of CUCM Sub 13:38 to 16:27 - Installation of CIMP 16:28 to 20:56 - Installation of Unity Connection 20:57 to 22:35 - Import Users from LDAP 22:36 to 26:37 - Configure CIPC in CUCM 26:38 to 27:36 - Configure CIPC on Windows 10 27:37 to 28:52 - Configure Auto-Registration in CUCM 28:53 to 30:43 - Configure 7985 in CUCM post auto-reg 30:44 to 32:07 - Configure DX70 in CUCM post auto-reg 32:08 to 33:28 - Configure Cius in CUCM post auto-reg 33:29 to 35:17 - Enable call forward to voicemail on extensions / busy trigger to 1 35:18 to 36:13 - Turn on CUCM Subscriber services 36:17 to 36:43 - Add subscriber to CUCM group 36:44 to 37:36 - Create SIP Security profile for UC and CIMP 37:37 to 39:08 - Create SIP Trunk to Unity Connection 39:09 to 39:45 - Create Route Pattern for Voicemail Pilot to UC 39:46 to 40:05 - Create VM Pilot Number (Default) 40:06 to 40:29 - Create VM Profile (Default) 40:30 to 41:57 - Configure Unity Connection Phone System / Port Groups 41:58 to 43:08 - Configure AXL Server to import users from CUCM 43:09 to 43:47 - Change default password security requirements for convenient lab use 43:58 to 44:32 - Change default user template rules / set static default password 44:33 to 46:42 - Import users via AXL and modify user device association in CUCM to have primary extension 46:43 to 49:05 - Testing UC SIP integration with CIPC, Cius, DX70 and 7985 phones 49:06 to 50:42 - Configure SIP Trunk to IM and Presence 50:43 to 51:41 - Turn on IM and Presence Services 51:42 to 52:26 - Configure CUCM Gateway 52:27 to 52:41 - Configure/Select SIP Trunk for IM&P to use 52:42 to 53:03 - Configure SIP Proxy Listener 53:04 to 53:46 - View System Troubleshooter to verify integration I've had issues finding resources how to integrate CUCM with IM&P in a clear or quick reference. I mostly use version 8.6. I've been focusing most of my studies on CCIE R&S but want to get back into collaboration track after that. In the meantime, I setup a home lab to practice with the newer versions of CUCM and made this video for those that are looking to do the same thing and can follow along with their own lab. Due to legal reasons I cannot provide the ISO images for the Cisco software but have made my home lab available to the public (free) for those that want to thinker and experiment with this platform but don't have access to setup their own lab.

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This is how I pulled victory from the jaws of defeat and learned a life lesson for how to be successful. I gave up and then won! The Cisco Certified Internetwork Expert, or CCIE, is a technical certification offered by Cisco Systems. The Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Design Expert (CCDE) certifications were established to assist the industry in distinguishing the top echelon of internetworking experts worldwide and to assess Expert-level infrastructure network design skills worldwide. These certifications are accepted worldwide as the most prestigious networking certifications in the industry.

In this video, learn how to configure a basic Auto-Attendant with CUC 11.x, this is applicable for any previous versions as the config elements are the same.
I did the video using the SIP integration, but it would work the same for a SCCP integration.
You can review the System Administration Guide if you have doubts about any of the settings, or simply use the Help - For this page option while in CUC admin
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/administration/guide/b_cucsag.html
A few things to consider are:
1 - You cannot have more than 10 options in the caller input (0 through 9), if you need more, you'll have to spread them across 2 call handlers.
2 - You cannot capture data like credit card numbers, you would require a Contact Center solution for doing that.
3 - Make sure you adjust the config to prevent toll fraud, you can review this guide:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/security/guide/10xcucsecx/10xcucsec020.html
If you still have doubts about the procedure, if you meet the entitlement, you can reach us, the PDI Technical Advisors team, at http://www.cisco.com/go/pdita
In the above page, you can find our entitlement requirements, working hours, and how to open a case.
I also encourage you to review my FAQ before opening a case, I cover a lot of products in it:
http://docwiki.cisco.com/wiki/Unified_Communications_FAQ
Any questions, comment, etc. you can reach me at javalenc@cisco.com

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