Enhanced Mobile: Auto Attendant Overview (for administrators) - AT&T Collaborate

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How To Transfer Billing Responsibility | AT&T Wireless Support

Learn how to transfer billing responsibility for a wireless number from one AT&T customer to another. You can start the transfer at myAT&T, and the new user can accept online, too. Learn more at http://http://soc.att.com/1U4QIP2 Visit the AT&T Community Forums to find answers and help others! http://soc.att.com/forum About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV Transfer of Billing Responsibility | AT&T Wireless Support This video shows how you can transferbilling responsibility for an AT&T wireless numberto another person. There are two parts to the process. First, the Requestor, or current AT&T account owner, starts the process to transfer the wireless number. Second, the Acceptor, or future owner, completes the process and accepts billing responsibility for the line. With myAT&T the entire process can be done online from your mobile device or a computer. Say for example, your adult child's line is on your AT&T account, and your child gets his or her first full-time job, you can transfer billing responsibility for the line to your son or daughter. If the person accepting the transfer doesn't already have an account with AT&T, that's okay, a new AT&T account will be created. You may want to take notes on this process because it involves a few steps. Here are some things you need to know before you begin. For the Requestor, the line can't be on a GoPhone or company account. The Requestor's account that has the line must have been active for at least 60 days. The line must be active. The Requestor's account can't have a past-due balance. Any past-due balances can be paid online in myAT&T before you begin the process. Please note that it may take up to 5 minutes to process an online payment so you may need to wait a short time after paying before you begin the transfer. Voicemail messages may get erased, so you should check your messages before transferring the line. And finally, Rollover Data and Rollover Minutes will not transfer to the new owner. As the Acceptor, you must be an adult. You will complete a credit evaluation during the acceptance process and may be asked to pay a deposit. If you already have an AT&T account it can't have a past-due balance. Any past-due balances can be paid online in myAT&T before you begin the process. You will accept full billing responsibility for the line beginning on the transfer date. This includes service contract or AT&T Next retail installment agreements, if any. Lastly, you'll select from the plans and features that we currently offer. To start the transfer process, go to www.att.com/transferservice, log in to myAT&T using your ID and password. Next, on the transfer billing responsibility page choose the wireless line or lines you want to transfer. Then enter the information for the person who will be accepting the transfer; enter the person's full first and last name and email address. After you accept the terms and conditions, select "Submit". We'll send you an email or text message confirming that your request was sent to the Acceptor. We'll also send a confirmation email or text message when the Acceptor has completed the process. Here is how the Acceptor can start the acceptance process: either click on the link in the transfer request email that was automatically sent to you, or, if you already have an AT&T account, log in to myAT&T, select "Billing, usage, payments" and then select "Transfer billing responsibility". The Acceptor will need to complete this process within 14 days. We'll ask for some information to complete the acceptance. During the process the Acceptor will choose the plan for each line being transferred. You'll also need to accept the Wireless Customer Agreement; if applicable, acceptance of any Next retail installment agreements will also occur. When the information is entered, the Acceptor just selects "Complete transfer", and the transfer is all set. You will receive a confirmation email or text message. The Requestor will receive one final prorated bill, which covers charges up to the date the transfer of billing was completed. In addition, the Acceptor's first bill may also include prorated charges for service from the date of the transfer to the monthly billing date. For more information about transferring wireless service to another person, please visit att.com/transferservice. Thanks for choosing AT&T!

Office 365 Planner Essentials: lesson 1, Intro to Planner

Learn How to use Office 365 Planner to Organize Your Team in a Powerfully Simple Visual Format The new Planner tool in Office 365 is a powerful team management tool, providing features comparable to standalone project management apps but without the high price tag – in fact it’s included free with most Office 365 Business plans. Find out more at GetBiggerBrains.com

How to Use Voicemail on Your Samsung Galaxy S9 / S9+ | AT&T Wireless

Learn how to check voicemail on the Samsung Galaxy S9 / S9+. Learn more at: http://yt.att.com/d6226e66 About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Use Voicemail on Your Samsung Galaxy S9 / S9+ | AT&T Wireless Voicemail: Set Up Voicemail. To set up voicemail, from the home screen, select the "Phone" app; select the Visual Voicemail icon; select "START"; select "OK". If you are a new customer and have not established a voicemail box, you will be prompted to choose a password and greeting. Access & Check Voicemail. When you receive a new voicemail, the Voicemail icon will appear in the notification bar. You can also access your voicemail to check your messages by selecting and holding the One (key from the dial pad. From the Phone app, select the Visual Voicemail icon; select the desired message to listen to the voicemail. The message will automatically start playing. Select the Pause icon to pause the message. To play it again, select the Play icon. To delete the message, select the Delete icon. Select "DELETE" to confirm. Change Voicemail Password. To change your voicemail password, from the Visual Voicemail app, select the Menu icon; select "Settings"; select "Change password"; enter the new password; then select "CONTINUE"; enter the password again to confirm; then select "OK". You can also access your voicemail to change your password by selecting and holding the One (key from the dial pad and following the prompts. However, you must know your current voicemail password. If you have forgotten your existing voicemail password, you will not be able to access voicemail until you reset your voicemail password. To reset your voicemail password, go to att.com/resetvm. Voicemail Settings. To access voicemail settings, for things like updating your voicemail greeting and notification alerts, from the Visual Voicemail app, select the Menu icon; select "Settings"; edit the desired settings.

How to Set Up a Personal Mobile Hotspot | AT&T Wireless

This video can help you understand how to set up and use a mobile Wi-Fi hotspot. Learn more at http://yt.att.com/1ff0551b About AT&T Support: Find support videos for all the latest and greatest AT&T products, devices, & services. Connect with AT&T online: For additional support please visit us at: http://soc.att.com/esupport Find your answers on the Forums: http://soc.att.com/forum Follow AT&T on Twitter: http://soc.att.com/twitter_attcares Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Visit AT&T on our Website: http://bit.ly/WMflzV How to Set Up a Personal Mobile Hotspot | AT&T Wireless You can turn your smartphone into a personal mobile hotspot and use your mobile data to provide internet access to other devices. You can connect devices to your smartphone using Wi-Fi, or by using a USB cable. This is sometimes called tethering. To setup a personal mobile hotspot, you’ll need a 4G LTE smartphone or other device with mobile hotspot and/or tethering capabilities – such as an AT&T Wireless Internet Device. You’ll also need a compatible data plan. To see if your current plan is compatible, sign into your myat&t account online. Go to “My Wireless” and select “Manage my data plan”. Then select “See plan details” If needed, you’re able to choose a compatible rate plan at att.com/wirelessplans. With some smartphones, you can setup a personal mobile hotspot quickly by going into Settings, select either Cellular or Connections, and tap Personal or Mobile Hotspot. For instructions on your specific smartphone, go to att.com/devicehowto …and select your smartphone brand and model. In the search bar type ‘hotspot’ or ‘tethering’ and follow the guide to set up a personal mobile hotspot If instructions are not provided, you may want to check your smartphone user manual to see if personal mobile hotspot is supported. Remember, each device you connect to your personal mobile hotspot uses data. Your monthly plan determines the amount of available data. once you reach your data allowance, you may experience slower speeds. You can easily see your data usage by signing in to your myat&t account online, selecting ‘my wireless’ and then ‘see all my usage’ If your smartphone does not support personal mobile hotspot, another option is to use a dedicated at&t mobile hotspot device and take it wherever you go. Go to att.com and search for “mobile hotspot” for more details. With personal mobile hotspot it's easy to connect or tether your smartphones and share your internet on the go. Thank you for choosing AT&T.

At&t Boot Animation Sound

The sound if your phone has the at&t animation! Please note I do not own the audio! All rights go to AT&T!

The Auto Attendant feature greets callers and presents dialing options that play additional messages or help route incoming calls. We’ll show you how to make some basic adjustments to your auto attendant settings. : http://soc.att.com/2E5DrBY

Video Transcript:

The Auto attendant feature helps route and manage calls by offering your callers a menu of options.

To get help you get started, we've provided a default auto attendant.

But you can optimize your auto attendant by making some basic adjustments in AT&T Collaborate-Enhanced Mobile.

We'll show you how.

On the "Site Information" page, click "Manage auto attendant."

Some basic information about the auto attendant appears.

Now, click "Edit."

There are three options for managing an auto attendant.

You can manage the profile...

...by changing the default settings.

Just keep in mind that the time zone setting determines how the schedules are applied.

Don't forget to save any changes.

To help manage calls to the auto attendant, you can set call features.

Just click "Assign Features"...

...and select the features you want.

Finally, to customize the auto attendant to fit your needs, you can manage the settings.

If you want to play the same greeting and provide the same menu options all the time, you can easily "switch to a 24/7 configuration."

Or, you can set up your auto attendant to play customized greetings and provide different menu options during business hours, after hours, and holidays.

We'll customize Business hours.

First, expand "Business hours."

Then, under "Schedule," click "Set up."

By default, Business hours are in effect every day, from 9:00 a.m. to 5:00 p.m.

Now let's create a schedule.

First, we'll give the schedule a name.

For this example, we aren't including weekends in our business hours, so we'll call this schedule "Monday - Friday."

Then, we'll leave the defaults for Monday through Friday, but select "Closed" for "Saturday" and "Sunday."

Now, save these settings...

..and then click "OK" on the success message.

Expand "Business hours" again.

These are the default menu options for Business hours, but we'll add another option.

Click the Edit icon.

We want our callers to hear that they're being transferred, so for key 3, select "transfer with prompt", and enter a person's extension.

Save your changes...

...and click "OK" on the success message.

Expand "Business hours" again.

Now we'll assign a greeting.

Click "Set up."

You can record a new greeting, upload a greeting, or choose an existing greeting.

Let's say we recorded and saved a custom greeting to match our updated menu, so we'll choose "Use an existing greeting..."

... select the greeting, and then click "Save."

And that's it!

Business hours are now customized for your business needs.

Now that you know how to customize your business hours, you'll also be able to customize "After hours," and "Holidays."

Want to learn more?

Check the Business Center "Help" menu for more Collaborate Enhanced Mobile videos and step-by-step help.

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